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Team Leader Call Center Remote

Phoenix, AZ

Role:  Team Leader Call Center Remote
Duration: 11+ Months

Hiring process: Phone Interview
Onboarding process: Paperwork + BGC
 


Job Description


Benefits:
  • All training is paid!
  • 100% remote
  • Laptop will be provided

Responsibilities: 
•    Team Lead is responsible for answering inbound calls for 8 hours a day
•    Provide exceptional service with an emphasis on first call resolution, the call center Agent will be 
•   Team Lead  will use critical thinking and reach out to any internal team or provider in order to assist callers and address their concerns
•    Team Lead will live-document all caller interactions in accordance with Quality Assurance Guidelines
•   Team Lead  will need to verify their quality scoring as calls are graded, in order to confirm agreement or dispute any scoring
•    Team Lead will adhere to their slated schedule and will be either on a call, or readily waiting for a call in order to maintain minimum Production and Schedule Adherence standards
•    Team Lead will be required to check two different email accounts daily, stay up to date on call handling resources, and complete mandated knowledge checks as assigned
•    Team Lead  will be required to use a laptop and monitor and navigate multiple systems while assisting members

Qualifications: 
•    Minimum High School Diploma (or GED) required
•    Minimum 1-2 years’ experience in call center environment as a team lead
•    Have some experience in healthcare domain. 
•    Proficiency in Microsoft Word and Microsoft Excel required
•    Should have experience in using dual monitors, multiple applications, and phones simultaneously.
•    Strong people skills and must enjoy speaking with customers
•    Excellent written and verbal communication skills.
•    Ability to meet deadlines and work under pressure.
•    Excellent time management and organizational skills.
•    Accurate keyboard skills and proven ability to enter data at a required speed.






Regards,

Rahul Yadav
(408) 560-3956

rahul@reqroute.com
http://reqroute.catsone.com/careers/index.php (Click to see MOST Current Openings)


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ReqRoute, Inc is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, disability, military status, national origin or any other characteristic protected under federal, state, or applicable local law (www.reqroute.com). We are committed to providing exceptional experience. To give feedback please email us at support@reqroute.com.


 
Companies across U.S. have engaged ReqRoute, Inc to deliver skilled, dedicated IT professionals. Recruiting is our passion and we support Fortune 1000 companies with their hiring needs. We always seek to deliver competitive and sought-after career opportunities to our potential consultants and employees. We invite you to review the position requirements and apply today if your skills match our needs.  
 
ReqRoute, Inc is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, disability, military status, national origin or any other characteristic protected under federal, state, or applicable local law. (www.reqroute.com)

 

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