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Fully Remote Healthcare Call Center Agents
Indianapolis, INThis position is Fully remote
Benefits:
Job title: Healthcare Call Center Agents
Pay Rate: $16/hr on W2 without benefits
This is a W2 contract
Interview Process: Phone interview
Hiring Process: Paperwork + Background check
Shift timings : 8 am-5pm ET (5 days a week)
Job Description
Under supervision, this position is responsible for answering inbound calls in a timely manner from members, member representatives, agent brokers, providers, health plan employees, employees and clients.
Responsible to complete research using provided resources to ensure accurate and quality service is being delivered as contracted with the client while remaining within CMS guidelines and adhering to department internal policies and procedures.
Outbound calls are periodically required for surveys and resolution of outstanding issues.
Performs as an advocate by educating the caller of all necessary information and alternatives as it relates to the call to promote one call resolution and develop and maintain effective working relationships with internal and external customers.
Requirements:
1- 3 years of Call center experience required
Knowledge of professional telephone etiquette and soft skills
Analytical and problem solving skills
PC proficiency to include Microsoft Office Excel, Word and Outlook
Benefits:
Equipment will be provided
All training is paid
Get paid on every Friday
Thanks & Regards,
Harry
Technical Recruiter
Reqroute, Inc
Companies across U.S. have engaged ReqRoute, Inc to deliver skilled, dedicated IT professionals. Recruiting is our passion and we support Fortune 1000 companies with their hiring needs. We always seek to deliver competitive and sought-after career opportunities to our potential consultants and employees. We invite you to review the position requirements and apply today if your skills match our needs.
ReqRoute, Inc is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, disability, military status, national origin or any other characteristic protected under federal, state, or applicable local law. (www.reqroute.com)
ReqRoute, Inc is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, disability, military status, national origin or any other characteristic protected under federal, state, or applicable local law. (www.reqroute.com)