Job Title: Incident Commander
Location: Hybrid - Irving, TX
BGV must be cleared
Term: Contract

Required Qualifications

• (5 – 8 bullet points on must have skills)
• MIM Process and Preferable with L2 on one or two technologies support
• Having experience of Establishing MIM process for an organization and mentoring resources into full time Major incident managers)
• Drive continual improvements.
• To support 24x7 coverage for P1 & critical P2’s.

Roles/Responsibilities

• (5 – 8 day to day candidate’s responsibilities)
• Create and drive/facilitate MIM bridges until the resolution.
• Validate the major/critical/sev-1/p-1 based on the business impact and urgency parameters.
• Manage critical incidents with goal of reducing outage times and deliver world class service to the clients.
• Service as primary point of contact for clients during outages (in coordination and with support of Service/client managers)
• Provide regular updates to the stakeholders & team members joining bridge call.
• To capture chronology of events in white board
• To send notifications to stakeholders on the progress of incidents from its occurrence to closure.
• Ability to frame and communicate technical issues to a broad constituency (engineers to executive level management

Years of Experience:    12.00 Years of Experience

Please send resumes to neeraj@reqroute.com
 

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