Job Title : Remote Call center Agent- Healthcare
Location : Fully remote
Term - Contract Position on w2

Job Summary 

• Under supervision, this position is responsible for answering nbound calls in a timely manner from members, member representatives, agent brokers, providers, health plan employees, employees and clients.
• Responsible to complete research using provided resources to ensure accurate and quality service is being delivered as contracted with the client while remaining within CMS guidelines and adhering to department internal policies and procedures.
• Outbound calls are periodically required for surveys and resolution of outstanding issues.
• Performs as an advocate by educating the caller of all necessary information and alternatives as it relates to the call to promote one call resolution and develop and maintain effective working relationships with internal and external customers.

1. Knowledge of professional telephone etiquette and soft skills
2. Analytical and problem-solving skills
3. PC proficiency to include Microsoft Office Excel, Word and Outlook

Priyanka S
priyanka@reqroute.com











 

Companies across U.S. have engaged ReqRoute, Inc to deliver skilled, dedicated IT professionals. Recruiting is our passion and we support Fortune 1000 companies with their hiring needs. We always seek to deliver competitive and sought-after career opportunities to our potential consultants and employees. We invite you to review the position requirements and apply today if your skills match our needs.  
 
ReqRoute, Inc is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, disability, military status, national origin or any other characteristic protected under federal, state, or applicable local law. (www.reqroute.com)