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Social Media Trainer

Austin, TX
Title: Social Media Trainer
Location: Austin TX
Full Time
Interview: Written Assessment & Phone Interview
Onsite
Minimum Qualifications:
  • Bachelor’s degree or equivalent work experience
  • Social Media support experience
  • Schedule flexibility to accept a rotating shift in a 24/7 environment. 
  • 2+ years experience in training role, working closely with all departments to prioritize efforts while providing timely and high quality services
  • Experience handling customers within service/technical fields within social media environment, either in a B2C and/or B2B environment 
Skills Required:
  • Advanced presentation, interpersonal, time management, and organizational skills 
  • Experience with instructional design and project coordination 
  • Analytical ability, people management 
  • Able to adapt quickly to changes in workflows 
  • Excellent written, verbal and customer service skills 
  • Excellent organizational skills and detail-oriented approach to problem solving 
  • Demonstrated proficiency in multitasking and prioritization 
  • Excellent computer skills 
  • Project management experience to include an understanding of business process improvement methods 
  • Understanding of departmental policies and procedures 
Responsibilities:
  • Conduct evaluations and coaching sessions weekly, focusing on product or communication misses 
  • Monitor and track agent performance in KPIs linked to and driven by knowledge or communication skills on a weekly and monthly basis to measure improvement and identify further coaching needs 
  • Conduct training needs analysis and prepare monthly refresher training on critical communication pieces 
  • Create training reports, monthly product knowledge tests and other relevant ad hoc as needed 
  • Design and develop training materials and curricula; Assess the impact of training materials on performance 
  • Liaise with operations, quality, and clients and encourage on-the-job coaching 
  • Other related duties assigned as needed 
Sweta N
Sr. Technical Recruiter
Reqroute Inc,
Email: Sweta@reqroute.com
Phone: 408-600-2007 Extn: 1015
 
Companies across U.S. have engaged ReqRoute, Inc to deliver skilled, dedicated IT professionals. Recruiting is our passion and we support Fortune 1000 companies with their hiring needs. We always seek to deliver competitive and sought-after career opportunities to our potential consultants and employees. We invite you to review the position requirements and apply today if your skills match our needs.  
 
ReqRoute, Inc is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, disability, military status, national origin or any other characteristic protected under federal, state, or applicable local law. (www.reqroute.com)

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