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Helpdesk Support

Fort Worth, TX

Helpdesk Support
Fort Worth, TX


Job Description :
  • Will provide technical and network problem resolution to remote end-users by guiding users through step-by-step solutions.
  • Solutions include, but are not limited to, resolving username and password problems, uninstalling/reinstalling basic software applications, verifying proper hardware and software set up, power cycling equipment, assisting with navigating around application menus and troubleshooting email issues.
  • In addition, a high demand for installation of personal and company issued printers.
  • Provide support to company issued iPhones with AirWatch.
  • Access to One Note Knowledgebase articles and working towards a First Call Resolution rate of 85%.

Skills Required:
  • Applicant must have a minimum of 1-2 years of Help Desk Support experience
  • Knowledge of relevant software computer applications and equipment
  • Windows 10 and 8 MS Office 365 Active Directory, One Drive
  • VPN Connectivity Wireless Technology Avaya
  • DELL laptops and tablets MS Surface Apple Mobile Devices
  • Printer installation
  • Knowledge of customer service principles and practices, working with high valued customers
  • Proper phone etiquette
  • Demonstrate proficiency in typing and grammar
  • Effective listening skills
  • Multi-tasking capabilities
Sweta N
Sr. Technical Recruiter
Reqroute Inc,
Email: Sweta@reqroute.com
Phone: 408-600-2007 Extn: 1015
Companies across U.S. have engaged ReqRoute, Inc to deliver skilled, dedicated IT professionals. Recruiting is our passion and we support Fortune 1000 companies with their hiring needs. We always seek to deliver competitive and sought-after career opportunities to our potential consultants and employees. We invite you to review the position requirements and apply today if your skills match our needs.  
ReqRoute, Inc is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, disability, military status, national origin or any other characteristic protected under federal, state, or applicable local law. (www.reqroute.com)

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