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Service Desk Technician

Phoenix, AZ
Service Desk Technicians
Phoenix, AZ
Contract

Roles & Responsibilities
  • Answer End user calls and make outbound calls for incident follow up
  • Provide First level resolution
  • Ticket Creation/Categorization/Prioritization
  • Ticket escalation to respective Support Group
  • Incident Resolution and recovery
  • Ticket Closure and follow-up on aging or open tickets
  • Undergo training based on project requirements
  • Ability to adhere to Shift schedule

Desired Skills:
  • Work experience in supporting service desk or support center for manufacturing plant IT users and corporate support
  • Good communication skills and customer management experience
  • Good Analytical & Coordination skills
  • Excellent Customer Service skills
  • Good understanding of Computers and technical Troubleshooting skills
  • Good interpersonal skills
  • Excellent Soft skills for handling Voice, Email & Chat transactions
  • Strong multitasking skills handling voice calls and document records at the same time
  • Collaborate with Team Leads in terms of Service Outages
  • Good experience working with Computer hardware
  • Excellent knowledge on Windows Operating system
  • Good understanding of Microsoft Office suite
  • Critical Situation management
  • Understanding of Total Case Ownership
Sweta N
Sr. Technical Recruiter
Reqroute Inc,
Email: Sweta@reqroute.com
Phone: 408-600-2007 Extn: 1015
Companies across U.S. have engaged ReqRoute, Inc to deliver skilled, dedicated IT professionals. Recruiting is our passion and we support Fortune 1000 companies with their hiring needs. We always seek to deliver competitive and sought-after career opportunities to our potential consultants and employees. We invite you to review the position requirements and apply today if your skills match our needs.  
 
ReqRoute, Inc is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, disability, military status, national origin or any other characteristic protected under federal, state, or applicable local law. (www.reqroute.com)

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