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Phoenix, AZ

Role: Troubleshooting

Location: Remote
Duration: Fulltime


Job Description


•           0 to 2 years of customer service experience. Experience for a ride sharing service / car company preferred.

•           Basic technical troubleshooting knowledge

•           Experience/Knowledge of answering incoming ride related phone calls

•           Ability to coordinate and work with emergency response teams for emergency based assistance

•           Advise customers/riders of troubleshooting steps regarding ride bookings & payment assistance


Role & Responsibilities

•           Provide guidance and support to our drivers via phone, chat, and email

•           Compose thoughtful, concise messages that align with voice across all channels

•           Monitor rider interactions through visual and audio prompts in our internal tools

•           Escalate issues that arise while troubleshooting to Team Leads

•           Monitor user interactions and prioritize inquiries through our internal CRM system

•           Maintain up to date knowledge of self-driving technology, our service, and M

•           Messaging by completing new trainings and knowledge checks in a timely manner

•           Work in time-sensitive situations under pressure in a user-focused environment

•           Meet internal metrics such as quality, performance SLAs and shift adherence




Rahul Yadav
(408) 560-3956
http://reqroute.catsone.com/careers/index.php (Click to see MOST Current Openings)

Companies across U.S. have engaged ReqRoute, Inc to deliver skilled, dedicated IT professionals. Recruiting is our passion and we support Fortune 1000 companies with their hiring needs. We always seek to deliver competitive and sought-after career opportunities to our potential consultants and employees. We invite you to review the position requirements and apply today if your skills match our needs.  
ReqRoute, Inc is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, disability, military status, national origin or any other characteristic protected under federal, state, or applicable local law. (www.reqroute.com)


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