ISMO / Production Support Exp:
Support trouble-shooting client issues with high level data analysis.
Ok to work in shifts
Assist in support hours of operation and off hour production emergencies.
Implement best production support programming practices
Monitor availability of the applications and notify support team in case of exceptions and also provide update to applications owners and business stakeholder on the status and the potential impact.
Manage tickets and tasks escalated by the Level 1 team (Service Operations' analyst) and also handle Customer requests assigned by the Lead
Escalate tickets that require external intervention
Alert Leads for tickets where there can be a potential SLA breach
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ReqRoute, Inc is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, disability, military status, national origin or any other characteristic protected under federal, state, or applicable local law. (www.reqroute.com