1007 Incident Management

Location: Philadelphia, PA
Date Posted: 07-13-2017
Incident Management
Philadelphia, PA
Leads all Sev1 and 2 outages – takes control, directs, redirects individuals, gets all required people on the bridge, is responsive and communicative, 
• Reviews SAMS verbiage and drives for it to be sent within 15 mins, tracks Brouha creation and all updates to it, drives LS individuals 
• Keeps track of all outages (including Sev 3 and 4) during that shift 
• Keeps track of left shift opportunities during outages 
• Distributes individuals for various tasks during the shift including but not limited to bridge mgmt., reports, shift left activities..etc and tracks their performance 
• Validates reports that go out from the team 
• Monitors the alert queue and pushes agents to work/close incidents 
• Watches radiation board and any trends in alerts which may cause an outage 
• Keeps track of alerts that are noise, automation tools usage 
• Implements any new processes or changes in processes 
• Provides feedback to individuals on quality, process gaps, performance..etc 
• Generates performance reports for the shift 
• Ensures all incidents(Brouha and SI's) opened by individuals in the shift are closed or have legitimate reasons for being open 
• Hands over the shift to the next lead with all required updates 

Shagun Sachdeva
Senior Technical Recruiter
Desk: 408-385-9607; Fax: 888-400-2698
email: shagun@reqroute.com
Companies across U.S. have engaged ReqRoute, Inc to deliver skilled, dedicated IT professionals. Recruiting is our passion and we support Fortune 1000 companies with their hiring needs. We always seek to deliver competitive and sought-after career opportunities to our potential consultants and employees. We invite you to review the position requirements and apply today if your skills match our needs.  
ReqRoute, Inc is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, disability, military status, national origin or any other characteristic protected under federal, state, or applicable local law. (www.reqroute.com)

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