4278 Call Center Representative

Location: Phoenix, AZ, United States
Date Posted: 11-21-2018
Client is a leading, “global ten” provider of custom information technology, consulting and business process outsourcing services, and serves primarily Global 2000 companies. The firm employs more than 150,000 people and works with 805 active clients across banking & financial services, insurance, healthcare, life sciences, retail/consumer, manufacturing, energy, communications, and media. Since being spun-out as a public entity in 1998, the company has grown at an unprecedented rate, with anticipated revenue of >$8, making the fastest growing IT services company over the last 10 years, and certainly the most profitable now featuring a market capitalization greater than $18B. Client is a member of the NASDAQ-100 Index and the S&P 500 Index and part of “Fortune 500” list.

Role - Call Center Representative 
Type of hire: Contract

Responsible for inbound phone inquiries primarily dealing with either: 
• Resolve issues with respect to benefits and eligibility by researching documentation, system information or gaining knowledge from other employees, management or departments. 
• Interact with customers, document call specifics and demonstrate quality program behaviors to create an outstanding relationship with each caller. 
• Work with outside vendors as needed to answer questions or resolve issues. 
• Respond to member correspondence/email in writing utilizing an existing system to effectively respond to members. 
• Conduct orientation to new members by providing an overview of the Information and pertaining administrative policy. 

• Demonstrate awareness, motivation, and technical skills to assist in the development and growth of the customer service teams and help to identify process improvements. 
• Assist in department/company projects, as needed, i.e. Provide feedback about the customer’s experience. 

• Must have a minimum 1 year experience in a high-volume inbound Call Center environment with strong customer service skills. Health insurance experience a plus. 
• Must be computer literate and able to multi-task – i.e. document call experience while using the Quality Program. 
• Typing wpm required 
• Excellent communication and interpersonal skills. 
• Must have High school Diploma or GED 

• Must be able to meet attendance, performance and adherence requirements in a high-volume inbound Call Center. 
• Must be able to adhere to flexible work schedule. 

• Composure 
• Customer Focus/Communication 
• Dependability/Adaptability
Pl. share your resume to savitha@reqroute.com
Phone : 408 757 4336 (PST)
email: savitha@reqroute.com
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