1970 Call Center Representative

Location: Phoenix, AZ, United States
Date Posted: 10-11-2018
Essential Duties and Responsibilities include the following. Other duties as assigned.
• Obtains client information by either answering telephone calls or utilizing our internal CRM
• Interviews (qualifies) candidates using a pre-approved script
• Verifies demographic information and updates CRM accordingly
• Determines eligibility by comparing client information to requirements
• Informs clients of Medicare Supplement and ancillary rate quotes as applicable
• Makes generic recommendations on products and plans
• Follows all compliance guidelines in regards to HIPAA, the Medicare Marketing Guidelines, and all carrier, state, and federal rules and regulations
• Maintains and improves overall client satisfaction and quality by adhering to standards and guidelines
• Meets all departmental and individual metrics and KPIs

Competencies
To perform the job successfully, an individual should demonstrate the following competencies:
• Verbal Communication
• Phone Skills
• Active Listening Skills
• Data Entry Skills
• People Skills
• Customer Service Aptitude
• Attention to Detail
• Professionalism
• Multi-Tasking

Please send resume to neeraj@reqroute.com
Companies across U.S. have engaged ReqRoute, Inc to deliver skilled, dedicated IT professionals. Recruiting is our passion and we support Fortune 1000 companies with their hiring needs. We always seek to deliver competitive and sought-after career opportunities to our potential consultants and employees. We invite you to review the position requirements and apply today if your skills match our needs.  
 
ReqRoute, Inc is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, disability, military status, national origin or any other characteristic protected under federal, state, or applicable local law. (www.reqroute.com)
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