Customer Service Representative

Location: Phoenix, AZ, United States
Date Posted: 10-03-2018
Responsibilities
  • You provide exceptional client and customer-focused incoming service using multiple channels of communication, such as email, phone and chat.
  • You troubleshoot and de-escalate customer issues while accessing information from a variety of systems and references, seeking to achieve the best solution.
  • You serve as a resource and effectively interact with all team members in order to resolve customers’ needs, special projects and other duties as assigned.
  • You help customer quickly and professionally while making them smile.
Requirements: 
  • Excellent verbal and written communication skills including grammar and a 25 WPM typing speed minimum
  • A positive and solutions-oriented attitude, strong organizational skills and the ability to multi-task
  • The ability to effectively utilize a computer and headset paired with the willingness to learn and navigate software
Added advantage: 
  • Previous experience in a call center
  • Experience in a customer service related field
  • High School diploma preferred
  • Experience with healthcare enrollment would be an added advantage
Interested candidates send in your resume to simi@reqroute.com
Companies across U.S. have engaged ReqRoute, Inc to deliver skilled, dedicated IT professionals. Recruiting is our passion and we support Fortune 1000 companies with their hiring needs. We always seek to deliver competitive and sought-after career opportunities to our potential consultants and employees. We invite you to review the position requirements and apply today if your skills match our needs.  
 
ReqRoute, Inc is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, disability, military status, national origin or any other characteristic protected under federal, state, or applicable local law. (www.reqroute.com)
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