4424 Inbound Calling Agent

Location: Phoenix, AZ, United States
Date Posted: 10-03-2018
Proficient in the use of call center technology and associated software applications.
•    Handles inbound/outbound calls from participants and/or prescribers when needed to start and process order requests.
•    Ability to research and investigate orders. Research issues sent by Customer Care, Account Managers, internal customers and Quality Assurance relative to the customer service experience.
•    Notifying requestor of decisions, changes, or other relevant information pertaining to request/inquiry.
•    Follow through on standard operating procedures, problem-solving and troubleshooting within guidelines.
•    Ability to work under strict turn-around-times.
Experience:
•    2 years of call center experience
•    Medicaid, Medicaid, or health insurance experience preferred.
•    Speaks and writes well, and produces error-free work products.
•    Basic to intermediate skills in MS Excel, MS Word and Outlook are a plus; ability to create and update Excel spreadsheets
•    High school diploma or GED required

Resource Manager:  Deepa
Email:  deepa@reqroute.com
Phone:   602-625-3427
 
Companies across U.S. have engaged ReqRoute, Inc to deliver skilled, dedicated IT professionals. Recruiting is our passion and we support Fortune 1000 companies with their hiring needs. We always seek to deliver competitive and sought-after career opportunities to our potential consultants and employees. We invite you to review the position requirements and apply today if your skills match our needs.  
 
ReqRoute, Inc is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, disability, military status, national origin or any other characteristic protected under federal, state, or applicable local law. (www.reqroute.com)
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