1019 Helpdesk Representative

Location: Sharonville, OH, United States
Date Posted: 09-26-2018
Our client is one of the world's leading information technology companies. Through its Global Network Delivery Model™, Innovation Network, and Solution Accelerators, client focuses on helping global organizations address their business challenges effectively. A part of India's largest industrial conglomerate, with over 130,000 of the world's best trained IT consultants in 50 countries. The company is listed on the National Stock Exchange and Bombay Stock Exchange in India. Our client delivers a level of certainty that no other firm can match—to their clients and employees.

Location: Sharonville, OH
Type of hire: Full Time
Title: IT Helpdesk Representative
  • High School Diploma required
  • 1 of multi-tiered support experience.
  • Must be able to perform, with or without reasonable accommodation, all essential functions of the job.
  • Excellent customer service and follow-up skills with both internal and external customers.
  • Capable of working with frequent interruptions and changing priorities.
  • Strong analytical and conceptual skills.
  • Ability to work in a fast-paced environment.
  • Strong verbal and written communication skills with the ability to clearly communicate to all levels of the organization.
  • Demonstrated ability to interpret business owner requests into anticipated result sets.
  • Comfortable providing technical support via telephone and remote control desktop tools.
  • Familiar with all Microsoft Office applications-Word, Excel, Powerpoint, Outlook, Access
  • Basic to intermediate pc and peripheral hardware troubleshooting skills.
  • Comfortable performing troubleshooting on local area and wireless networks.
  • Familiarity with telecom
Renuka Krishnaswamy
Technical Recruiter

Desk: 408-800-4331 (PST);
Email: renuka@reqroute.com
Website: http://www.reqrouteinc.com/careers
Companies across U.S. have engaged ReqRoute, Inc to deliver skilled, dedicated IT professionals. Recruiting is our passion and we support Fortune 1000 companies with their hiring needs. We always seek to deliver competitive and sought-after career opportunities to our potential consultants and employees. We invite you to review the position requirements and apply today if your skills match our needs.  
ReqRoute, Inc is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, disability, military status, national origin or any other characteristic protected under federal, state, or applicable local law. (www.reqroute.com)
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