4337 IT Technical Support

Location: San Ramon, CA, United States
Date Posted: 08-07-2018
Role - IT Support Technician  - Level 1
Term - Contract to Hire
Job Description
  • Respond to requests for technical assistance in person, via phone, electronically
  • Diagnose and resolve technical hardware and software issues
  • Research questions using available information resources
  • Advise user on appropriate action
  • Follow standard help desk procedures
  • Log all support interactions
  • Redirect problems to appropriate resource
  • Identify and escalate situations requiring urgent attention
  • Track and route problems and requests and document resolutions
  • Stay current with system information, changes and updates
  • 1 - 2 years of experience in a technical environment with hardware and software.
  • Working knowledge of fundamental operations of relevant software, hardware and other equipment
  • Knowledge and experience of customer service practices
  • Solid oral and written communication skills
  • Customer service orientation
  • Ability to analyze and problem analysis
  • Possess solid attention to detail
Additional Preferred Skills:
Experience in at least one of the following skill sets.
  • Okta
  • MFA
  • Intune and Airwatch

Interested candidates please email your resumes to sajita@reqroute.com.

Sajita S
Phone: 408-757-4337
Email: sajita
Companies across U.S. have engaged ReqRoute, Inc to deliver skilled, dedicated IT professionals. Recruiting is our passion and we support Fortune 1000 companies with their hiring needs. We always seek to deliver competitive and sought-after career opportunities to our potential consultants and employees. We invite you to review the position requirements and apply today if your skills match our needs.  
ReqRoute, Inc is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, disability, military status, national origin or any other characteristic protected under federal, state, or applicable local law. (www.reqroute.com)
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