1007 IT Support Technician II

Location: San Jose, CA, United States
Date Posted: 08-06-2018
IT Support Technician II
San Jose, CA
Contract

 
 
IT Support Technician II provides daily support to the entire firm. The Technician provides user support and customer service on company supported computer applications and platforms.  This includes leading a companywide Laptop refresh program. In addition, troubleshoot problems and advise on the appropriate action. 
 
WHAT YOU’LL DO:
Outlined below is a non-inclusive list of duties and responsibilities for the IT Support Technician II position.  This position may evolve, which will require duties and responsibilities to be added, modified or removed at any given point in time, with or without notice from the Director of IT.
·         Respond to requests for technical assistance in person, via phone, electronically
·         Diagnose and resolve technical hardware and software issues
·         Installs, configures, and troubleshoots Windows 10 laptop systems, network issues, mobile devices, and applications
·         Research questions using available information resources
·         Maintains passwords, data integrity, and file security for the desktop environment
·         Advise user on appropriate action
·         Follow standard help desk procedures
·         Log all support interactions
·         Redirect problems to appropriate resource
·         Identify and escalate situations requiring urgent attention
·         Track and route problems and requests and document resolutions
·         Stay current with system information, changes and updates
 
WHAT YOU’LL NEED:
·         2+ years of experience in a desktop support role in a medium to large sized company.
·         Working knowledge of fundamental operations of relevant software, hardware and other equipment
·         Demonstrated knowledge of setting up and supporting remote users
·         Knowledge and experience of customer service practices
·         Solid oral and written communication skills
·         Customer service orientation
·         Ability to analyze and problem analysis
·         Possess solid attention to detail
 
Additional Preferred Skills:
Experience in at least 3 of the following skill sets.
·         Okta
·         MFA
·         Intune and Airwatch
·         Mac experience and basic knowledge
SCCM basic knowledge
 
Regards,
Shagun Sachdeva
Senior Technical Recruiter
ReqRoute,Inc
Desk: 408-385-9607; Fax: 888-400-2698
email: shagun@reqroute.com
 
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Companies across U.S. have engaged ReqRoute, Inc to deliver skilled, dedicated IT professionals. Recruiting is our passion and we support Fortune 1000 companies with their hiring needs. We always seek to deliver competitive and sought-after career opportunities to our potential consultants and employees. We invite you to review the position requirements and apply today if your skills match our needs.  
 
ReqRoute, Inc is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, disability, military status, national origin or any other characteristic protected under federal, state, or applicable local law. (www.reqroute.com)

 
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