0523 Document Specialist

Location: San Jose, CA, United States
Date Posted: 07-13-2018
San Jose, CA
Client is a leading, “global ten” provider of custom information technology, consulting and business process outsourcing services, and serves primarily Global 2000 companies. The firm employs more than 150,000 people and works with 805 active clients across banking & financial services, insurance, healthcare, life sciences, retail/consumer, manufacturing, energy, communications, and media. Since being spun-out as a public entity in 1998, the company has grown at an unprecedented rate, with anticipated revenue of >$8, making the fastest growing IT services company over the last 10 years, and certainly the most profitable now featuring a market capitalization greater than $18B. Client is a member of the NASDAQ-100 Index and the S&P 500 Index and part of “Fortune 500” list.

Location: San Jose, CA

Type of hire: Contract

·         Update & Maintain internal knowledge base to serve our customer facing vendor teams.
·         Assist with content development and launches
·         Collaborate with Training, quality assurance, and product support managers
·         Build and maintain shared knowledge base and improve the quality of email communication templates in supported languages (English)
·         Respond to agent’s feedback and close the loop of communication to promote healthy feedback culture for ongoing improvement
·         Ensure agent troubleshooting tools have accurate, current and consistent content.
·         Able to manage projects across various sites/languages/products

·         BA/BS degree or equivalent practical experience
·         2-5 years of professional working experience, ideally in a writing capacity
·         Working knowledge of HTML
·         Experience in technical online documentation
·         Extraordinary attention to detail
·         Experience in technical support or customer service is a huge plus
·         Experience in Content Management Systems (CMS) and/or information database
·         Working knowledge of Google Docs is a plus
·         Experience working in a global team is a plus‎

Renuka Krishnaswamy
Technical Recruiter

Desk: 408-800-4331 (PST);
Email: renuka@reqroute.com
Website: http://www.reqrouteinc.com/careers
Companies across U.S. have engaged ReqRoute, Inc to deliver skilled, dedicated IT professionals. Recruiting is our passion and we support Fortune 1000 companies with their hiring needs. We always seek to deliver competitive and sought-after career opportunities to our potential consultants and employees. We invite you to review the position requirements and apply today if your skills match our needs.  
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