4424 Social Media Analyst

Location: Mississauga,, ON, Canada
Date Posted: 07-12-2018
Our client is a leading, “global ten” provider of custom information technology, consulting and business process outsourcing services, and serves primarily Global 2000 companies. The firm employs more than 150,000 people and works with 805 active clients across banking & financial services, insurance, healthcare, life sciences, retail/consumer, manufacturing, energy, communications, and media. Since being spun-out as a public entity in 1998, the company has grown at an unprecedented rate, with anticipated revenue of >$8, making the fastest growing IT services company over the last 10 years, and certainly the most profitable now featuring a market capitalization greater than $18B. Client is a member of the NASDAQ-100 Index and the S&P 500 Index and part of “Fortune 500” list.

Seeking a dedicated client support analyst to work with a global social media organization. This group focuses on working closely with internal Sales and account management teams as well as external clients, including small businesses and agencies to assist with operational tasks.  
This position will be challenged with having to balance the day-to day service/support of customers, while also identifying innovative ways to solve problems upstream identify gaps in processes.  
Ideal candidates will be comfortable understanding social media campaigns and supporting bugs and invoicing, have an appetite for research and gathering data insights and the ability to use that to evolve client advertising platforms, a high level of comfort working with cross functional partners, and a strong analytical mindset. Successful team members have a passion for business success, strong attention to detail, analytical problem-solving abilities, and keen eyes for operational inefficiencies.  
·         University Graduate or equivalent experience (i.e. College degree)
Minimum Qualifications:
·         3 to 5 years working in a service/customer service/sales organization
·         Professional customer service skills: solutions mindset, helping nature, passion for the customer and customer experience
·         Analytical mindset / Background in technical trouble shooting an advantage
·         Demonstrated capability to create world-class customer experiences with each and every interaction
·         Fluent in English (Witten & Oral) and native in Regional language requirement (detailed when required)
·         Must have exceptional grammar and typing accuracy skills – experience with business communication
·         Client focused and solutions oriented; Good problem solving and analytical skills
·         Ability to comprehend and analyze client situations and apply the right solution
·         Ability to collaborate and work effectively on a team
·         Self-learner interested in both the how and the why
·         Ability to educate customers on policy and product questions
·         Ability to prioritize effectively according to changing circumstances and manage multiple projects while maintaining strict attention to detail
·         Ability to follow processes without being blinkered by them
Preferred Qualifications:
·         ·         Experience in online advertising at a major media agency or publisher
·         E-mail and chat support experience
·         ·         Pre-sales experience; able to deliver product value proposition
·         ·         Experience working in and with a global organization
·         Success in this position requires exceptional customer service skills; a willingness to experiment; the ability to thrive in a dynamic, team-focused environment; and a passion for helping others achieve results.
If you bring willingness, flexibility and a desire to impress please apply now. 
Resource Manager:  Deepa
Companies across U.S. have engaged ReqRoute, Inc to deliver skilled, dedicated IT professionals. Recruiting is our passion and we support Fortune 1000 companies with their hiring needs. We always seek to deliver competitive and sought-after career opportunities to our potential consultants and employees. We invite you to review the position requirements and apply today if your skills match our needs.  
ReqRoute, Inc is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, disability, military status, national origin or any other characteristic protected under federal, state, or applicable local law. (www.reqroute.com)
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