1019 Social Media Call Center Support

Location: Austin, TX, United States
Date Posted: 07-09-2018
Client is a leading, “global ten” provider of custom information technology, consulting and business process outsourcing services, and serves primarily Global 2000 companies. The firm employs more than 150,000 people and works with 805 active clients across banking & financial services, insurance, healthcare, life sciences, retail/consumer, manufacturing, energy, communications, and media. Since being spun-out as a public entity in 1998, the company has grown at an unprecedented rate, with anticipated revenue of >$8, making the fastest growing IT services company over the last 10 years, and certainly the most profitable now featuring a market capitalization greater than $18B. Client is a member of the NASDAQ-100 Index and the S&P 500 Index and part of “Fortune 500” list.

Location: Austin, TX
Type of hire: Contract

Job Description: 

What you'll do:
• Serve as first point of contact for all support communications across multiple channels – primarily email and live chat – to answer questions, provide guidance, troubleshoot issues, and route product feedback appropriately
• Manage open customer issues, escalating when appropriate, to ensure timely follow-up and satisfactory resolution
• Assist with keeping internal and customer-facing support documentation up-to-date
• Contribute recommendations for continually improving product and process
• Create re-usable customer facing solutions to common and known questions and issues

You should have: 
• 1-2 years overall work experience
• Superior customer service skills – the ability to be empathetic, accurate, compassionate, responsive, resourceful, and conscientious • Excellent organizational, written and oral communication skills
• Ability to manage competing priorities and effectively multi-task
• Strong technical troubleshooting skills, perseverance, and patience
• Aptitude for continual learning and sharing your experience and knowledge with others
• A willingness and ability to “dive right in”, be effective and make a difference


 
Regards,
Renuka Krishnaswamy
Technical Recruiter
ReqRoute,Inc

Desk: 408-800-4331 (PST);
Email: renuka@reqroute.com
Website: http://www.reqrouteinc.com/careers
 
 
 
Companies across U.S. have engaged ReqRoute, Inc to deliver skilled, dedicated IT professionals. Recruiting is our passion and we support Fortune 1000 companies with their hiring needs. We always seek to deliver competitive and sought-after career opportunities to our potential consultants and employees. We invite you to review the position requirements and apply today if your skills match our needs.  
 
ReqRoute, Inc is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, disability, military status, national origin or any other characteristic protected under federal, state, or applicable local law. (www.reqroute.com)
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