4876 IT service desk technician (L1)

Location: Mesa, AZ, United States
Date Posted: 06-04-2018
 This is a great opportunity with a leading fortune 500 IT company for a tech support agent. The IT Service Desk Technician is responsible for handling first level of IT support requests from end clients. You will be handling all It related issues including  handling workstations, servers, printers, networks, hardware and software. 

**Multiple roles and Active Interviews ** 
Job Duties
• Working directly with clients via phone and remote sessions to diagnose and resolve PC, network and server issues
• Providing IT Support relating to Microsoft’s core business applications and operating systems
• Delivering basic technical support at the network level: WAN and LAN connectivity, routers, firewalls, and security, VPN, Terminal Services, and Citrix
• Monitoring the remote monitoring and management system alerts and notifications, and responding accordingly through service tickets
• Communicating with customers as required: keeping them informed of incident progress, notifying them of impending changes or agreed outages

Job Skills
• Desktop XP, Vista, W7, W8 and some MAC Administration
• Symantec EndPoint Protection Anti-virus software
• Network Printers
• Network User/Domain administration (Light Duty)
   Active Directory
• Have an associate’s degree in a related field or equivalent education/experience
• Have strong interpersonal skills: such as telephony skills, verbal and written communication skills, active listening and customer-care
• Have organized and detail work habits
• Work efficiently and constantly within documented procedures
• Have very strong skills in both using and supporting Microsoft Office products
• Demonstrate a strong ability to diagnose technical issues
• Be adept at multi-tasking and adapting to changes quickly
Interested candidates please email your resumes to niki@reqroute.com 
Nikitha Shetty 
Phone: 408-707-0569
Email: niki@reqroute.com 

Companies across U.S. have engaged ReqRoute, Inc to deliver skilled, dedicated IT professionals. Recruiting is our passion and we support Fortune 1000 companies with their hiring needs. We always seek to deliver competitive and sought-after career opportunities to our potential consultants and employees. We invite you to review the position requirements and apply today if your skills match our needs.  
ReqRoute, Inc is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, disability, military status, national origin or any other characteristic protected under federal, state, or applicable local law. (www.reqroute.com)
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