2323 Help Desk L1 Agents

Location: Phoenix, AZ, United States
Date Posted: 06-04-2018
Client, a leading tech player is looking for candidates who have 6 months + experience working as help desk support associates. Client is hiring for two locations - Mesa and Phoenix locations 

Job Description 
 •Receive and log support calls. Works with customer to assign initial severity level to the problem and initiates the case resolution workflow
• Perform first level problem determination to identify and isolate failure point including hardware, network, application, training and / or documentation
• Work as part of a high performance support team to ensure that system enhancements and defect corrections work properly and meet the user’s requirements
• Resolve product support questions, issues, and failures
• Maintain strong adherence to Service Level Agreements
• Review and update knowledge base and technical support documentation to reflect current technical information on product
• Work independently with minimal direct supervision
• Ability to adjust to multiple demands, shifting work priorities, adversity and change
• Ability to complete the assignment on schedule
• Support organizational metrics to indicate individual and departmental performance to requirements.
• Other duties and special projects as assigned.


 
Interested candidates please email your resumes to niki@reqroute.com 
 
**Multiple roles and Active Interviews ** 
Interested candidates please email your resumes to niki@reqroute.com 
Nikitha Shetty 
Phone: 408-707-0569
Email: niki@reqroute.com 
Companies across U.S. have engaged ReqRoute, Inc to deliver skilled, dedicated IT professionals. Recruiting is our passion and we support Fortune 1000 companies with their hiring needs. We always seek to deliver competitive and sought-after career opportunities to our potential consultants and employees. We invite you to review the position requirements and apply today if your skills match our needs.  
 
ReqRoute, Inc is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, disability, military status, national origin or any other characteristic protected under federal, state, or applicable local law. (www.reqroute.com)
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