0225 IT Service Desk Support

Location: Mesa, AZ
Date Posted: 05-17-2018
Job title: Service Desk Agent
Location: Mesa, AZ
Duration: Contract

Our client is looking for a candidate for Service Desk Agent role, who manages and Service Requests, and also handles communication with the Users. The Service Desk typically has a help desk component and should have an overall goal of improving IT and business processes across the organization looking for opportunities for all IT processes (including the Help Desk) to run more efficiently.
  • Answers incoming calls, tracks all information in a call tracking system
  • Being present and available to clients requiring technical assistance.
  • Escalates unresolved problem/issues/requests to the support team
  • Troubleshooting basic end user issues on various software applications, hardware, network and telecommunications systems and provide basic desktop support
  •  Assist users with computer/telephone problems in areas such as word processing, spreadsheets, e-mail, shared files, printing,etc 
  • Monitoring and reporting of systems: Network/System up time
  • Excellent data entry skills
  • Ensure successful escalation
  • Ability to provide technical support over the phone; good phone skills, professional demeanor 
  • Ability to work with or without direct supervision
  • Responsible for monitoring, operating, managing, troubleshooting and restoring to service any terminal service client, personal computers (PC) or notebooks that has authorized access to the network
  • Perform post-resolution follow ups to help requests
Qualified candidates email resume to nikkig@reqroute.com

(408) 835.2019
Companies across U.S. have engaged ReqRoute, Inc to deliver skilled, dedicated IT professionals. Recruiting is our passion and we support Fortune 1000 companies with their hiring needs. We always seek to deliver competitive and sought-after career opportunities to our potential consultants and employees. We invite you to review the position requirements and apply today if your skills match our needs.  
ReqRoute, Inc is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, disability, military status, national origin or any other characteristic protected under federal, state, or applicable local law. (www.reqroute.com)
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