4278 Technical Customer Support Agent

Location: Mesa, AZ, United States
Date Posted: 05-16-2018
Role – Technical Customer Support Agent
Type of Hire – Contract/Fulltime

Our client is a leading, “global ten” provider of custom information technology, consulting and business process outsourcing services, and serves primarily Global 2000 companies. The firm employs more than 150,000 people and works with 805 active clients nationwide. It is one of the fastest growing IT services company over the last 10 years, and certainly the most profitable now featuring a market capitalization greater than $18B. Client is a member of the NASDAQ-100 Index and the S&P 500 Index and part of “Fortune 500” list 
  • Job description·       
    Position Description: Support a robust Microsoft based network running XP, Windows 7 and Lotus Notes. Server, PC, MAC and Laptop expertise needed to perform the duties of this position. Under the guidance of IT representatives, duties may include some or all of the following: receiving assets, moving equipment within and/or between facilities, staging equipment for build/image activity, interviewing clients as part of pre-deployment asset discovery, executing equipment replacement activity, updating asset management system to reflect work performed, monitoring daily activity, installing and maintaining PC hardware and software, troubleshooting network usage and computer peripherals, perform system backups and data recovery, resolve network communication problems independently, e-mail administration, disk capacity monitoring and network security, preparing assets for disposition, other administrative duties. Note: activity may also involve transporting equipment using a vehicle provided by supplier / contractor between multiple facilities within an assigned service area, as directed by an IT representative. Skills Required, Minimum 2 years experience with PC support, including deployment. Minimum 2 years experience with PC hardware troubleshooting and repair. Minimum 1 year experience with direct client interaction. Ability to follow written and verbal instructions. Adaptable to change in process or required activities . Attention to detail. Quick learner. Professional appearance and behavior, including punctuality Responsibilities, Manage incoming and outgoing assets. Prepare systems for deployment.Scan existing asset for applications and settings. Interview clients to identify special considerations and other settings. Use client tools to execute PC activity. Collaborate with teammates to identify process improvements. Escalate quickly when issues arise. Assist other technicians as needed.
If interested pl. send your resume to savitha@reqroute.com
Regards,
Savitha
ReqRoute,Inc
Phone : 408 757 4336 (PST)
email: savitha@reqroute.com
 
Companies across U.S. have engaged ReqRoute, Inc to deliver skilled, dedicated IT professionals. Recruiting is our passion and we support Fortune 1000 companies with their hiring needs. We always seek to deliver competitive and sought-after career opportunities to our potential consultants and employees. We invite you to review the position requirements and apply today if your skills match our needs.  
 
ReqRoute, Inc is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, disability, military status, national origin or any other characteristic protected under federal, state, or applicable local law. (www.reqroute.com)
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