4278 Technical Troubleshooting Agent

Location: Mesa, AZ, United States
Date Posted: 05-16-2018
Role – Technical Troubleshooting Agent
Type of Hire – Contract/Fulltime

Our client is a leading, “global ten” provider of custom information technology, consulting and business process outsourcing services, and serves primarily Global 2000 companies. The firm employs more than 150,000 people and works with 805 active clients nationwide. It is one of the fastest growing IT services company over the last 10 years, and certainly the most profitable now featuring a market capitalization greater than $18B. Client is a member of the NASDAQ-100 Index and the S&P 500 Index and part of “Fortune 500” list 
  • Job description
    ·         Answer all calls offered to Service Desk queues and responsible for managing the ticket queues.
    ·         Intimate the Shift lead/ L2 whenever there is an upward trend in calls.
    ·         Promptly notify Critical Incident Management of high priority issues after collecting required information for escalation
    ·         Ensures the end-to-end customer experience and provides a single point-of-contact for the customer
    ·         Update the trackers and details required for Shift Handover.
    ·         Adherence to schedules and report to Shift leads in case of any misses.
    ·         Resolve incoming client calls based on departmental goals
    ·         Provide detailed documentation in call logging system
    ·         Take ownership and responsibility for problems for client’s technical issues
If interested pl. send your resume to savitha@reqroute.com
Phone : 408 757 4336 (PST)
email: savitha@reqroute.com
Companies across U.S. have engaged ReqRoute, Inc to deliver skilled, dedicated IT professionals. Recruiting is our passion and we support Fortune 1000 companies with their hiring needs. We always seek to deliver competitive and sought-after career opportunities to our potential consultants and employees. We invite you to review the position requirements and apply today if your skills match our needs.  
ReqRoute, Inc is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, disability, military status, national origin or any other characteristic protected under federal, state, or applicable local law. (www.reqroute.com)
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