4278 Service Desk Manager

Location: Mesa, AZ, United States
Date Posted: 05-16-2018
Role – Service Desk Manager
Type of Hire – Fulltime

Our client is a leading, “global ten” provider of custom information technology, consulting and business process outsourcing services, and serves primarily Global 2000 companies. The firm employs more than 150,000 people and works with 805 active clients nationwide. It is one of the fastest growing IT services company over the last 10 years, and certainly the most profitable now featuring a market capitalization greater than $18B. Client is a member of the NASDAQ-100 Index and the S&P 500 Index and part of “Fortune 500” list 
  • Job description
    ·         Personnel management
    ·         Reaches and keeps to his teams goals
    ·         Ticket quality within his team
    ·         Upholds contractual agreements that have been made with customers (e.g. SLA)
    ·         Keeps to the Service Desk’s Delivery / Operations "game plan" and enforces the clear desk policy in his team
    ·         Has a duty to supply information to customers and line management
    ·         Keeps to the customer’s and Cognizant’s data protection act and terms
    ·         Manage Day to Day operations, Service Level and people management
    ·         Organize team huddles and work towards keeping the team motivation at a higher level.
    ·         Assign routine tasks to the team
    ·         Prepare consolidated daily / weekly / monthly reports.
    ·         Prepare client status reports and participate in Client reviews
    ·         Identify and mitigate RISKS
    ·         Metrics Collection & Analysis
    ·         Participate in Review meeting, identify improvement Plans and track it till closure
If interested pl. send your resume to savitha@reqroute.com
Phone : 408 757 4336 (PST)
email: savitha@reqroute.com
Companies across U.S. have engaged ReqRoute, Inc to deliver skilled, dedicated IT professionals. Recruiting is our passion and we support Fortune 1000 companies with their hiring needs. We always seek to deliver competitive and sought-after career opportunities to our potential consultants and employees. We invite you to review the position requirements and apply today if your skills match our needs.  
ReqRoute, Inc is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, disability, military status, national origin or any other characteristic protected under federal, state, or applicable local law. (www.reqroute.com)
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