4876 Help Desk Agents

Location: Mesa, AZ, United States
Date Posted: 05-15-2018
Client is looking for a Service Desk technician. Ideal candidate should have experience in helpdesk and/or deskside support. The  Helpdesk Technician will assist all personnel  through one-on-one support, development of procedures, written instructions and training; Maintaining a high level of satisfaction from the users. 

Responsibilities will also include, but are not limited to, the following:
1. Assist users with computer/telephone problems in areas such as word processing, spreadsheets, e-mail, shared files, printing, searching for information on the Internet, etc.
2. Responds to telephone calls, email and personnel requests for technical support. Documents, tracks, and monitors the problem to ensure a timely resolution.
3. Identifies, researches, and resolves technical problems.
4. Resolve problems for individuals and groups in an efficient manner, recognizing the proper course of action to take.          
Skills 
High degree of knowledge of Microsoft Office 2003, 2007, 2010 12. High degree of knowledge of Microsoft Windows 7 Tools & Apps: . BAS (Blackberry) experience . GOOD / Airwatch experience . iPad Experience . Expert (SME) MS Office abilities (in any particular product, or all) . Desktop Encryption . Document Storage (Livelink, Sharepoint, etc) apps . Avaya SoftPhone . Oracle installation / Configuration . VM Ware (and / or similar) . Altiris (or other software delivery system) . AD/ Exchange . RSA experience with Soft Tokens
 
 Interested candidates please email your resumes to niki@reqroute.com 
Nikitha Shetty 
Phone: 408-707-0569
Email: niki@reqroute.com 
 


 
 
Companies across U.S. have engaged ReqRoute, Inc to deliver skilled, dedicated IT professionals. Recruiting is our passion and we support Fortune 1000 companies with their hiring needs. We always seek to deliver competitive and sought-after career opportunities to our potential consultants and employees. We invite you to review the position requirements and apply today if your skills match our needs.  
 
ReqRoute, Inc is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, disability, military status, national origin or any other characteristic protected under federal, state, or applicable local law. (www.reqroute.com)
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