0225 Service Desk Support

Location: Mesa, Arizona
Date Posted: 05-15-2018
Job title: Service Desk Support 
Type: Entry Level
Location: Mesa, Arizona
Salary: DOE
Duration: Contract


Basic Qualifications
  •          Answer all calls offered to Service Desk queues and responsible for managing the ticket queues.
  •          Strong client-facing and communication skills
  •          At least 1 year of remote help desk support experience
  •          Must have excellent time and task management skills
  •          Ensures the end-to-end customer experience and provides a single point-of-contact for the customer
  •          Resolve incoming client calls based on departmental goals
  •          Take ownership and responsibility for problems for client’s technical issues
  •          Strong computer skills, including use of the Internet and email
  •          Troubleshooting and multi-tasking skills
  •          Uses the appropriate CTI categories for logging incidents and requests.
  •          Provides after hours and on-call support as needed
  •          Determining the best solution based on the issue and details provided by customers

Nikki
Email resumes to: Nikkig@reqroute.com
Direct line: (408) 835-2019

 
Companies across U.S. have engaged ReqRoute, Inc to deliver skilled, dedicated IT professionals. Recruiting is our passion and we support Fortune 1000 companies with their hiring needs. We always seek to deliver competitive and sought-after career opportunities to our potential consultants and employees. We invite you to review the position requirements and apply today if your skills match our needs.  
 
ReqRoute, Inc is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, disability, military status, national origin or any other characteristic protected under federal, state, or applicable local law. (www.reqroute.com)
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