4876 Entry level Help Desk Agents

Location: Mesa, AZ, United States
Date Posted: 05-15-2018
Job Type: Service Desk Agents 
Type: Entry Level 
Duration: Contract 
Location: Mesa, AZ

Job Description 
•    Logs incidents and request accurately
•     Answer all calls offered to Service Desk queues and responsible for managing the ticket queues
•    Provides first line investigation and diagnosis of incidents and requests
•    Troubleshoots moderate to complex issues and resolve in prescribed time limits 
•    Participates in efforts to continuously improve performance in the areas of issue resolution efficiency, data accuracy, escalation accuracy, response times, and customer satisfaction
•    Adheres to corporate policies and defined service level agreements
•    Helps to maintain a knowledgebase by documenting known errors, workarounds, procedures, and application specific information
•    Reports status, issues, and timelines to management staff for critical issues being worked
•    Update the trackers and details required for Shift Handover.
•    Participates in required training for both technical and interpersonal skill
•    Creates a positive customer support experience and builds strong relationships through deep problem understanding,

•    Previous IT Call Center Experience
•    Familiarity with Microsoft Office
•    Solid working knowledge of the Windows Operating System, including but not limited to Windows XP and 7
•    Excellent communication skills, both written and oral
•    Superior problem solving and troubleshooting skills
Interested candidates please email your resumes to niki@reqroute.com 
Nikitha Shetty 
Phone: 408-707-0569
Email: niki@reqroute.com 

Companies across U.S. have engaged ReqRoute, Inc to deliver skilled, dedicated IT professionals. Recruiting is our passion and we support Fortune 1000 companies with their hiring needs. We always seek to deliver competitive and sought-after career opportunities to our potential consultants and employees. We invite you to review the position requirements and apply today if your skills match our needs.  
ReqRoute, Inc is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, disability, military status, national origin or any other characteristic protected under federal, state, or applicable local law. (www.reqroute.com)
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