4424 Entry Level Technical Support

Location: Tempe, AZ, United States
Date Posted: 05-11-2018
Our client is a leading, “global ten” provider of custom information technology, consulting and business process outsourcing services, and serves primarily Global 2000 companies. The firm employs more than 150,000 people and works with 805 active clients across banking & financial services, insurance, healthcare, life sciences, retail/consumer, manufacturing, energy, communications, and media. Since being spun-out as a public entity in 1998, the company has grown at an unprecedented rate, with anticipated revenue of >$8, making the fastest growing IT services company over the last 10 years, and certainly the most profitable now featuring a market capitalization greater than $18B. Client is a member of the NASDAQ-100 Index and the S&P 500 Index and part of “Fortune 500” list.

Primary responsibilities will include:
  • Configuration, deployment and maintenance of Corporate Android Smartphone and Tablets
  • Maintenance of Konica Minolta and other printers
  • Assisting with Video conferencing via Skype for Business and Webex
  • Identifying, researching and troubleshooting IT issues
  • Implementing new technologies and providing resources to complete IT projects as needed
  • Producing and performing end user training on applications and services as required
  • Documenting processes/procedures for IT staff
  • Answering end users’ questions about systems and applications
  • Ensuring a high level of customer service for the US users
  • Assisting with IT support and project work in the International offices at times
Requirements for Position:
  • A strong desire to develop understanding of the corporate network and develop your IT skillset
  • Excellent computer troubleshooting skills with the ability to effectively diagnose, research and implement solutions to IT problems
  • Extremely hands-on with good knowledge of Microsoft Windows 7 and Office 2010
  • Familiar with network troubleshooting including diagnosing end user connection issues, adding printers, etc.
  • Excellent customer service skills
  • Strong written and oral communication skills
  • Proven ability to take responsibility, think analytically, and work within a team environment
  • Self-starter who possesses strong attention to detail
  • Strong multi-tasker who can meet deadlines while working under pressure
  • Ability to work independently, yet is comfortable asking questions
Skills Desired:
  • Bachelor of Information Technology or related field
  • Any Microsoft certifications an advantage
  • Exposure to and knowledge of Windows Server 2008R2
  • Experience in Active Directory administration (creating/disabling accounts, etc.)
If you bring willingness, flexibility and a desire to impress please apply now. 
Resource Manager:  Deepa
Email:  deepa@reqroute.com
Phone:   602-625-3427
Companies across U.S. have engaged ReqRoute, Inc to deliver skilled, dedicated IT professionals. Recruiting is our passion and we support Fortune 1000 companies with their hiring needs. We always seek to deliver competitive and sought-after career opportunities to our potential consultants and employees. We invite you to review the position requirements and apply today if your skills match our needs.  
ReqRoute, Inc is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, disability, military status, national origin or any other characteristic protected under federal, state, or applicable local law. (www.reqroute.com)
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