1019 Service Desk Engineer

Location: Mesa, AZ, United States
Date Posted: 05-10-2018
Client is a leading, “global ten” provider of custom information technology, consulting and business process outsourcing services, and serves primarily Global 2000 companies. The firm employs more than 150,000 people and works with 805 active clients across banking & financial services, insurance, healthcare, life sciences, retail/consumer, manufacturing, energy, communications, and media. Since being spun-out as a public entity in 1998, the company has grown at an unprecedented rate, with anticipated revenue of >$8, making the fastest growing IT services company over the last 10 years, and certainly the most profitable now featuring a market capitalization greater than $18B. Client is a member of the NASDAQ-100 Index and the S&P 500 Index and part of “Fortune 500” list.

Location: Mesa, AZ
Type of hire: Full Time

Job Description: 

Primary Responsibilities

• Provide leadership to ensure outstanding technical service to all external and internal customers.
• Help oversee requests, incidents and problems, and determine root cause of issues and communicate appropriately to internal and external stakeholders.
• Deliver hardware and software support, including the installation of new software and updates when required.
• Assist in managing the relationship of all IT suppliers, vendors, consultants, and other experts. Required Skills/Experience
• Minimum 3+ years of success helping manage a Help Desk environment.
• Proven technology and team leadership experience, having previously operated in a high-performance business environment, maintaining a culture of entrepreneurship and extreme productivity.
• Demonstrated ability to analyze and understand trends in the technology industry in order to select hardware and/or software solutions to meet current and future demands of the organization.
• Ability to lift 50 pounds • Experience with LAN, WAN, and WLAN design and implementation
• Experience with IP subnetting and network services such as DNS, DHCP, NTP
• Experience with network capacity planning, network security principles, and general network management best practices, 802.1x experience preferred
• Experience with VOIP phone systems
• Excellent hardware troubleshooting skills
• Understanding of network testing tools and procedures for troubleshooting and performance

Renuka Krishnaswamy
Technical Recruiter

Desk: 408-800-4331 (PST);
Email: renuka@reqroute.com
Website: http://www.reqrouteinc.com/careers
Companies across U.S. have engaged ReqRoute, Inc to deliver skilled, dedicated IT professionals. Recruiting is our passion and we support Fortune 1000 companies with their hiring needs. We always seek to deliver competitive and sought-after career opportunities to our potential consultants and employees. We invite you to review the position requirements and apply today if your skills match our needs.  
ReqRoute, Inc is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, disability, military status, national origin or any other characteristic protected under federal, state, or applicable local law. (www.reqroute.com)
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