1019 E-Commerce Analyst

Location: Boston, MA, United States
Date Posted: 05-09-2018
Client is a leading, “global ten” provider of custom information technology, consulting and business process outsourcing services, and serves primarily Global 2000 companies. The firm employs more than 150,000 people and works with 805 active clients across banking & financial services, insurance, healthcare, life sciences, retail/consumer, manufacturing, energy, communications, and media. Since being spun-out as a public entity in 1998, the company has grown at an unprecedented rate, with anticipated revenue of >$8, making the fastest growing IT services company over the last 10 years, and certainly the most profitable now featuring a market capitalization greater than $18B. Client is a member of the NASDAQ-100 Index and the S&P 500 Index and part of “Fortune 500” list.
Good to have Skills:
· Retail or QSR
· ITIL Experience
· Communication
· Service Desk experience
· Excellent written and verbal communications skills (English)
· Handling Escalations from L2
· Hardware support & research
· Basic project skills
· Ability to follow through on projects assigned
· Ability to manage critical situations with minimum supervision
· Good Analytical & Coordination skills are essential.
· Basic Customer service skills
· Basic understanding of Computers and Trouble shooting skills required.
· Customer service orientation and ability to work in a team
· Good interpersonal and communication skills
· Excellent Soft skill, Communications skills (verbal and written)
· Ability to perform in adverse situations
Job Roles / Responsibilities:
· Working on the tickets aligned
· Provide three level resolutions
· Ticket creation/Categorization / Prioritization
· Ticket escalation to respective Support Group
· Incident resolution and recovery
· Ticket Closure
· Proactive Problem Identification - To improve overall availability of services by proactively identifying Problems. Problem Manager should do Proactive Problem Management to identify and solve Problems and/or provide suitable Workarounds before (further) Incidents recur
· Problem Categorization and Prioritization - Problem Manager should record and prioritize the Problem with appropriate diligence, in order to facilitate a swift and effective resolution.
· Problem Diagnosis and Resolution - Problem Manager should identify the underlying root cause of a Problem and initiate the most appropriate and economical Problem solution. If possible, should supply a temporary Workaround.

Renuka Krishnaswamy
Technical Recruiter

Desk: 408-800-4331 (PST);
Email: renuka@reqroute.com
Website: http://www.reqrouteinc.com/careers
Companies across U.S. have engaged ReqRoute, Inc to deliver skilled, dedicated IT professionals. Recruiting is our passion and we support Fortune 1000 companies with their hiring needs. We always seek to deliver competitive and sought-after career opportunities to our potential consultants and employees. We invite you to review the position requirements and apply today if your skills match our needs.  
ReqRoute, Inc is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, disability, military status, national origin or any other characteristic protected under federal, state, or applicable local law. (www.reqroute.com)
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