4278 Help Desk Support

Location: San Diego, CA, United States
Date Posted: 04-17-2018
Role - Help Desk Support
Type of Hire - Contract (W2)

Our client is a leading, “global ten” provider of custom information technology, consulting and business process outsourcing services, and serves primarily Global 2000 companies. The firm employs more than 150,000 people and works with 805 active clients nationwide. It is one of the fastest growing IT services company over the last 10 years, and certainly the most profitable now featuring a market capitalization greater than $18B. Client is a member of the NASDAQ-100 Index and the S&P 500 Index and part of “Fortune 500” list 
Roles & responsibilities:
1)     Liaise between customer & offshore team for day to day operations
2)     Guide the offshore team based on the inputs received by the customer
3)     Work with the customer/onshore team for any queries related to the Process knowledge offshore team might have
4)     Be available for weekly/monthly operations meetings
5)     Facilitate brown bag session with L2 teams as required
6)     Acquire the business contextual knowledge and pass on to the offshore teams
7)     Ensure the KM is updated with the help of the level 2 and level 3 teams
1)     Good understanding of Helpdesk operations
2)     Exposure to work in an onshore/offshore model
3)     Good verbal/written communications skills
4)     ITIL trainer/Certified
6 months (could get extended based on client preference and budgets)
If interested pl. send your resume to savitha@reqroute.com
Phone : 408 757 4336 (PST)
email: savitha@reqroute.com
Companies across U.S. have engaged ReqRoute, Inc to deliver skilled, dedicated IT professionals. Recruiting is our passion and we support Fortune 1000 companies with their hiring needs. We always seek to deliver competitive and sought-after career opportunities to our potential consultants and employees. We invite you to review the position requirements and apply today if your skills match our needs.  
ReqRoute, Inc is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, disability, military status, national origin or any other characteristic protected under federal, state, or applicable local law. (www.reqroute.com)
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