4876 Healthcare Call Center Training Supervisor

Location: Phoenix, AZ, United States
Date Posted: 01-10-2018

Client is looking for candidates who can join as Call center trainer  and develops call center talent.  This position helps drive call center effectiveness by ensuring representatives have thorough knowledge of products, services, systems, and processes and can effectively troubleshoot, resolve problems. 

Job responsibilities include, but are not limited to:
  • Delivering new hire and continuing education training to call center representatives handling data entry, third party verification, sales, and customer service
  • Creating, implementing, and maintaining training materials required for the development of product knowledge, process awareness, system expertise, and call handling skills.
  • Fostering a positive, practical, and effective on boarding process for new hires
  • Monitoring student progress throughout duration of training.
  • Working with internal QA teams to conduct informal/formal training needs assessments, identify training gaps, and drive improvements to training curriculum and/or delivery.
  • Remaining up to date on changing trends in call center training and development.
  • Tracking and maintaining the data records for all the trainings
  • Providing floor coverage as needed, including delivery of feedback and coaching support to all CSR's
Qualifications: 
  • High school diploma or equivalent required (Bachelor's degree preferred).
  • Prior call center training or leadership experience required.
  • Proven presentation and facilitation skills.
  • Ability to develop both new hire and refresher/ongoing training programs and methodology.
  • Ability to work under aggressive timelines and manage multiple projects.
  • Prior experience working in healthcare industry is required 
Interested candidates please email your resumes to niki@reqroute.com 
Niki.S 
Mobile:408-707-0569
email:niki@reqroute.com

 
Companies across U.S. have engaged ReqRoute, Inc to deliver skilled, dedicated IT professionals. Recruiting is our passion and we support Fortune 1000 companies with their hiring needs. We always seek to deliver competitive and sought-after career opportunities to our potential consultants and employees. We invite you to review the position requirements and apply today if your skills match our needs.  
 
ReqRoute, Inc is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, disability, military status, national origin or any other characteristic protected under federal, state, or applicable local law. (www.reqroute.com)
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