Job Description:
* Lead ServiceNow implementations in architecture, design, development and implementation.
* Lead ServiceNow development efforts and provide direct guidance to teams.
* Lead successful delivery of the engagement in terms of ServiceNow system functions and operations, client satisfaction and achievement of business requirements.
* Design, create, and manage a ServiceNow architecture, to include, but not limited to:  orchestration, CRM, integration services, CMDB
* Assist with Enterprise Architecture standards, standing up ARB, Architecture design templates, and related EA activities
* Assist with structuring and governance for an API led organization, to include, but not limited to: writing, implementing, managing, governing
* Assist in Azure and AWS building of microservices/APIs
* Establish and oversee the technical readiness and direction of application(s), (sub)system(s), and / or engagement(s).
* Identify opportunities to provide additional value to business.
* Provide solution and technical expertise, development estimates and assumptions for new engagements.
* Drive continuous improvements of implementation methodology and service offerings based on client experiences.
* Stay abreast of all new ServiceNow platform developments, new releases, features and functions.
* Ensure the organizational change management process is followed.
* Create and promote the ability to re-use technical work product to increase team efficiency.
* Establish and/or communicate technical standards and procedures.
* Recommend tools and methods to enhance team member productivity.
* Mentor junior developers and technical analysts to achieve, maintain or exceed an acceptable standard of work.
* Ensure all technical and functional work meet the necessary quality standards.
* Conduct technical reviews as needed.
ServiceNow CSM implementation experience would be added plus.