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Project Manager -Production Support

Phoenix, Arizona
Seeking a Project Manager/Lead with a strong background in Production Support and strong Problem solving skills with basic .Net and PL/SQL knowledge.
  •  Person should possess good Client interfacing skills with knowledge in COTS product, .Net framework.
  • Must have support exposure and drive the project end to end without any issues.
  • Good understanding of ITIL process
  • Ability to coordinate with multiple stakeholders
  • Ability to understand overall technical landscape, coordinate with multiple teams in troubleshooting and resolving production issues
  •  Good communication skills is a must
 
  • Experience of managing large production support engagement
  •  Experience of working in global delivery model
  •  Experience of setting up new Prod Support engagement, driving Knowledge Transition and Knowledge Management for the new applications, setting up SLAs and new processes based on ITIL framework
  •  Experience in driving Transformation Initiatives, Automations, Process Improvements, Performance & Availability Improvements and Preventive Initiatives.
  •  Experience working on Service Now/Ticketing tool
  • Experience working on monitoring tools
  • Experience in supporting L2, L3 App Support

 Experience of setting up new Prod Support engagement, driving Knowledge Transition and Knowledge Management for the new applications, setting up SLAs and new processes based on ITIL framework
Experience in driving Transformation Initiatives, Automations, Process Improvements, Performance & Availability Improvements and Preventive Initiatives. Good understanding of .Net and Prod Support background

Required Skills: Good knowledge of MS .Net, ITIL, Support Engagement experience, Client interfacing skills, .Net Programming-C#, .Net, ASP.NET, ASP.NET Core, .Net Core,

Regards
Priyanka S
priyanka@reqroute.com
 
Companies across U.S. have engaged ReqRoute, Inc to deliver skilled, dedicated IT professionals. Recruiting is our passion and we support Fortune 1000 companies with their hiring needs. We always seek to deliver competitive and sought-after career opportunities to our potential consultants and employees. We invite you to review the position requirements and apply today if your skills match our needs.  
 
ReqRoute, Inc is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, disability, military status, national origin or any other characteristic protected under federal, state, or applicable local law. (www.reqroute.com)

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