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Call Center Associates Remote

Dallas, Texas
Call Center Associates
Dallas, TX or Remote

  • Resolve issues with respect to benefits and eligibility by researching documentation, system information or gaining knowledge from other employees, management or departments. 
  • Interact with customers, document call specifics and demonstrate quality program behaviors to create an outstanding relationship with each caller.
  • Work with outside vendors as needed to answer questions or resolve issues.
  • Respond to member correspondence/email in writing utilizing an existing Customer Service system letter to effectively respond to members.
  • Conduct orientation to new members by providing an overview of the member’s plan and pertaining administrative policy.
  • Demonstrate awareness, motivation, and technical skills to assist in the development and growth of the customer service teams and help to identify process improvements.
  • Assist in department/company projects, as needed, i.e.  provide feedback about the customer’s experience.
  • High School Diploma, GED, or Equivalent work experience
  • Must be computer literate and able to multi-task – i.e., document call experience while using the Quality Program.
  • Excellent communication and interpersonal skills.
  • Bilingual fluency in English and Spanish optional
Sudhanshu Karmalkar
Technical Recruiter
ReqRoute, Inc
Phone: 415-691-4708
Email: sudhanshu@reqroute.com

Companies across U.S. have engaged ReqRoute, Inc to deliver skilled, dedicated IT professionals. Recruiting is our passion and we support Fortune 1000 companies with their hiring needs. We always seek to deliver competitive and sought-after career opportunities to our potential consultants and employees. We invite you to review the position requirements and apply today if your skills match our needs.  
ReqRoute, Inc is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, disability, military status, national origin or any other characteristic protected under federal, state, or applicable local law. (www.reqroute.com)

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