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Onsite CSR Agent

Mesa, AZ

This is an onsite role in Mesa, AZ from day 1

Available Shifts 

2nd shift -1PM at 10PM MST, and 

3rd shift:: 9PM to 6AM MST

Pay Rate: $19/hr on W2



Role & Responsibilities
 
  • Provide guidance and support to passengers via phone, chat, and email
  • Follow standard operating procedures and maintain up-to-date knowledge of new processes
  • Accurately log details of a case, using concise and clear language that align with a voice across all channels
  • Escalate issues to the appropriate channel as they arise 
  • Monitor user interactions and prioritize inquiries through our internal CRM system
  • Study and complete new training and knowledge checks in a timely manner
  • Work in time-sensitive situations under pressure in a user-focused environment
  • Meet internal metrics such as quality, performance SLAs, and shift adherence


Qualifications include
 
  • 0 to 2 years of customer service experience
  • Experience working for a Ridesharing service / car company a plus
  • Ease adapting to new operating systems or applications 
  • Experience/ Knowledge of answering incoming ride-related phone calls
  • Ability to coordinate and work with emergency response teams for emergency-based assistance


 


Regards,

Rahul Yadav
(408) 560-3956
rahul@reqroute.com
http://reqroute.catsone.com/careers/index.php (Click to see MOST Current Openings)

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ReqRoute, Inc is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, disability, military status, national origin or any other characteristic protected under federal, state, or applicable local law (www.reqroute.com). We are committed to providing exceptional experience. To give feedback please email us at support@reqroute.com.

 
Companies across U.S. have engaged ReqRoute, Inc to deliver skilled, dedicated IT professionals. Recruiting is our passion and we support Fortune 1000 companies with their hiring needs. We always seek to deliver competitive and sought-after career opportunities to our potential consultants and employees. We invite you to review the position requirements and apply today if your skills match our needs.  
 
ReqRoute, Inc is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, disability, military status, national origin or any other characteristic protected under federal, state, or applicable local law. (www.reqroute.com)

 

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