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Customer Support Call Center Agents

Mesa, Arizona
Call Center Customer Support
Mesa, AZ (onsite)
Full Time

Qualifications include
  • 0 to 2 years of customer service experience
  • Experience working for a Ride sharing service / car company a plus
  • Ease adapting to new operating systems or applications 
  • Experience/ Knowledge of answering incoming ride related phone calls
  • Ability to coordinate and work with emergency response teams for emergency-based assistance
Role & Responsibilities
  • Provide guidance and support to passengers via phone, chat, and email
  • Follow standard operating procedures and maintain up to date knowledge of new processes
  • Accurately log details of a case, using concise and clear language that align with voice across all channels
  • Escalate issues to the appropriate channel as they arise 
  • Monitor user interactions and prioritize inquiries through our internal CRM system
  • Study and complete new trainings and knowledge checks in a timely manner
  • Work in time-sensitive situations under pressure in a user-focused environment
  • Meet internal metrics such as quality, performance SLAs and shift adherence

Sudhanshu Karmalkar
Technical Recruiter
ReqRoute, Inc
Phone: 415-691-4708
Email: sudhanshu@reqroute.com

 
Companies across U.S. have engaged ReqRoute, Inc to deliver skilled, dedicated IT professionals. Recruiting is our passion and we support Fortune 1000 companies with their hiring needs. We always seek to deliver competitive and sought-after career opportunities to our potential consultants and employees. We invite you to review the position requirements and apply today if your skills match our needs.  
 
ReqRoute, Inc is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, disability, military status, national origin or any other characteristic protected under federal, state, or applicable local law. (www.reqroute.com)

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