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Incentives Support Analyst

Austin, TX
Role: Incentives Support Analyst
Duration: Fulltime
Location: 7700 West Parmer Lane, Austin, TX 78729 (On-site)

Job Description

The ideal candidate must demonstrate customer/partner obsession and commitment to customer/partner success in all interactions. Deeply understand our customers/partners and deliver customer/partner desired outcomes

  • Accountable and responsible to drive the support experience across Customers, Partner, and Field for your area of expertise.
  • Ensure execution of SLA for your program(s), understanding how changes upstream or downstream of your processes/programs will impact the overall support experience.
  • Own escalations end to end from partner interface to executive level metrics and updates
  • Seek every opportunity in your role to help improve partners’ satisfaction
  • Deliver customer support experiences that create trust, adoption, use, and value
Basic Required Qualifications:
  • Strong project/program management experience
  • Strong written/oral communication skills required along with desire and ability to communicate with business leaders through all levels of the organization.
  • Conflict/Negotiation management
  • High energy individual with a “can do” attitude
  • Strong end to end thinking with process orientation.


Rahul Yadav
(408) 560-3956
http://reqroute.catsone.com/careers/index.php (Click to see MOST Current Openings)

Companies across U.S. have engaged ReqRoute, Inc to deliver skilled, dedicated IT professionals. Recruiting is our passion and we support Fortune 1000 companies with their hiring needs. We always seek to deliver competitive and sought-after career opportunities to our potential consultants and employees. We invite you to review the position requirements and apply today if your skills match our needs.  
ReqRoute, Inc is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, disability, military status, national origin or any other characteristic protected under federal, state, or applicable local law. (www.reqroute.com)


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