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Social Media Team Lead

Austin, TX
  • BA/BS degree or equivalent work experience  
  • 2+ years experience in people leadership role, working closely with all departments to prioritize efforts while providing timely and high-quality services (External Candidates)
  • Experience handling customers within service/technical fields within a call center and social media environment either in a B2C and/or B2B environment
Management Skills
  • Supervise and drive performance of the team to ensure each team members are regularly meeting/exceeding their performance targets
  • Monitor, identify and resolve performance or behavior performance using prescribed management techniques
  • Develop team members through coaching, side by sides, and mentoring to secure top performance
  • Comfort communicating with all levels of management, especially during calibration sessions both internally and externally
  • Passion for management review of quality issues to include training, customer service, communication, workflow, reporting, SLAs, coaching, appraisal, etc.
Soft skills
  • Able to adapt quickly to changes in workflows
  • Excellent written, verbal and customer service skills
  • Excellent organizational skills and detail-oriented approach to problem solving
  • Demonstrated proficiency in multitasking and prioritization
  • Excellent computer skills
  • Project management experience to include an understanding of business process improvement methods
  • Understanding of departmental policies and procedures
  • Flexible to work rotating shifts in a 24/7 environment

Email: neeraj@reqroute.com
Companies across U.S. have engaged ReqRoute, Inc to deliver skilled, dedicated IT professionals. Recruiting is our passion and we support Fortune 1000 companies with their hiring needs. We always seek to deliver competitive and sought-after career opportunities to our potential consultants and employees. We invite you to review the position requirements and apply today if your skills match our needs.  
ReqRoute, Inc is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, disability, military status, national origin or any other characteristic protected under federal, state, or applicable local law. (www.reqroute.com)

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