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Social Media Coordinator

Austin, TX
Title: Social Media Coordinator
Location: Austin TX
Full Time
Interview: Written Assessment & Phone Interview

Seeking a strong candidate that is passionate about social media, issue resolution, teamwork and process improvement.  
At the core, you will be providing customer service support and escalation resolution in a social media environment.  Punctuality, positive energy, and always willing to learn should be engrained in your DNA.  

  • Superb writing skills
  • Highly skilled in social voice, comms and engagement
  • Understanding of Internet culture and expert in the social space (trends, influencers, engagement, things to be cautious of etc.) and background in writing for customer support, technical, and social media scenarios
  • Very knowledgeable about all things social media product and policy
  • Passionate and interested in social media creators and their communities
  • Ability to handle all most complex/sensitive replies from influencers, top creators, high engagement tweets, draft broadcast tweets (aka statements from the company, and known issues comms
  • Ability to recognize errors and act as case approvers/escalation point for all agents globally for any sensitive comms to ensure high quality responses
  • Ability to translate highly technical language into messaging that is user-friendly and easy to comprehend (i.e. take a technical issue and explain it in a succinct <280 characters, easy-to-digest way)
  • Ability to summarize an issue in a high-quality way (for bugs/escalations to internal teams)
    • Ability to triage and escalate effectively (able to take many users’ reports of a topic and summarize the issue for engineering, product, or PR teams)
  • Ability to learn quickly
  • Executive presence over email

  • Bachelor’s degree or equivalent work experience
  • Social Media support experience
  • Schedule flexibility to accept a shift in a 24/7 environment. Consistent shifts will be provided, and will include evenings, nights, and/or weekends.
Sweta N
Sr. Technical Recruiter
Reqroute Inc,
Email: Sweta@reqroute.com
Phone: 408-600-2007 Extn: 1015
Companies across U.S. have engaged ReqRoute, Inc to deliver skilled, dedicated IT professionals. Recruiting is our passion and we support Fortune 1000 companies with their hiring needs. We always seek to deliver competitive and sought-after career opportunities to our potential consultants and employees. We invite you to review the position requirements and apply today if your skills match our needs.  
ReqRoute, Inc is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, disability, military status, national origin or any other characteristic protected under federal, state, or applicable local law. (www.reqroute.com)

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