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Call Center Agent (Spanish)

Dallas, TX
Role: Call Center Agent (Spanish)
Duration: 11+ Months


Hiring process:  Phone Interview
Onboarding process: Paperwork + BGC
 
Note: Virtual Work(100% Remote), Laptop Will Be Provided By Company For Work. 


Job Description

ESSENTIAL FUNCTIONS
Responsible for inbound phone inquiries primarily dealing with either:
 
  1. Member benefits and eligibility related to the Medicaid, CHP and FHP product lines or
  2. Provider benefits, eligibility, PEP and claim status, member pharmacy calls, utilizing prior approval skills (ACP/DME and CCD) and placing outbound calls on a routine basis.

Resolve issues with respect to benefits and eligibility by researching documentation, system information or gaining knowledge from other employees, management or departments. 

Interact with customers, document call specifics and demonstrate quality program behaviors to create an outstanding relationship with each caller.

Work with outside vendors as needed to answer questions or resolve issues.

Respond to member correspondence/email in writing utilizing an existing Customer Service system letter to effectively respond to members.

Conduct orientation to new members by providing an overview of the member’s plan and pertaining administrative policy.

SECONDARY RESPONSIBILITIES
Demonstrate awareness, motivation, and technical skills to assist in the development and growth of the customer service teams and help to identify process improvements.

Assist in department/company projects, as needed, i.e.  provide feedback about the customer’s experience.



Regards,

Rahul Yadav
(408) 560-3956
rahul@reqroute.com
http://reqroute.catsone.com/careers/index.php (Click to see MOST Current Openings)
Companies across U.S. have engaged ReqRoute, Inc to deliver skilled, dedicated IT professionals. Recruiting is our passion and we support Fortune 1000 companies with their hiring needs. We always seek to deliver competitive and sought-after career opportunities to our potential consultants and employees. We invite you to review the position requirements and apply today if your skills match our needs.  
 
ReqRoute, Inc is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, disability, military status, national origin or any other characteristic protected under federal, state, or applicable local law. (www.reqroute.com)

 

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