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Call Center Agent

Remote, Remote
Role: Call Center Agent
Duration: 11+ Months
Client: Cognizant/Centene
Rate: $14.50/hr on w2

Hiring process:  Phone Interview
Onboarding process: Paperwork + BGC
 
Note: Virtual Work(100% Remote), Laptop Will Be Provided By Company For Work. 



Job Description


MEDICARE and MARKETPLACE
  • Assisting with PCP updates/changes
  • Ordering ID cards/provider directories/formularies/or other plan materials
  • Verifying benefits with member- such as copay’s/deductibles/
  • Premium payment
  • Minimal claim research- verifying charges for services/dates of services/submitting for review to the claims department
  • Documenting of oral grievances
  • Calling over to provider offices, to verify scheduled appointments/ to confirm appointments/ verifying a member copay/ confirm provider office is accepting new patient- all concierge services
  • Verifying LIS (low income) LIP (late enrollment penalties) verifying eligibility – MEDICARE ONLY
  • Verifying authorizations on file- calling over to auth department to confirm
  • Calling out to transportation vendor to schedule transportation for members
  • Calling to dental and vision vendors to confirm eligibility
 
COVID
  • Assisting members with finding COVID testing sites
  • Providing members with test results
  • Submitting requests for written results to be sent to members




Regards,

Rahul Yadav
(408) 560-3956
rahul@reqroute.com
http://reqroute.catsone.com/careers/index.php (Click to see MOST Current Openings)
Companies across U.S. have engaged ReqRoute, Inc to deliver skilled, dedicated IT professionals. Recruiting is our passion and we support Fortune 1000 companies with their hiring needs. We always seek to deliver competitive and sought-after career opportunities to our potential consultants and employees. We invite you to review the position requirements and apply today if your skills match our needs.  
 
ReqRoute, Inc is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, disability, military status, national origin or any other characteristic protected under federal, state, or applicable local law. (www.reqroute.com)

 

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