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Desktop Support

Terrace, WA
Title: Desktop Support
Location: Terrace, WA, Onsite 

Job Responsibilities:
  • Provide end-to-end technical support for customers and the physical campus.
  • Lead the identification, diagnosis, troubleshooting and resolution of issues and events including software, hardware, network, batch operations, unified Communications, security, platform, configuration management database, and website.
  • Configure, deploy and troubleshoot Premera software & hardware (desktops, laptops, thin clients, headsets, webcams & other peripherals) for new and existing employees.
  • Provide IT Technical Support for physical campus activity including employee, building and conference room moves.
  • Provide IT Technical Support via an ACD phone queue environment
  • Create a positive customer experience providing clear verbal and written support and instruction.
  • Accurately classify, prioritize, and document support activities and outcomes for all issues into the ticketing system.
  • Successfully use knowledge base and process documentation to effectively support customers and resolve service alerts.
  • Use automation tools such as PowerShell to drive efficient troubleshooting.
please send resume to neeraj@reqroute.com
Companies across U.S. have engaged ReqRoute, Inc to deliver skilled, dedicated IT professionals. Recruiting is our passion and we support Fortune 1000 companies with their hiring needs. We always seek to deliver competitive and sought-after career opportunities to our potential consultants and employees. We invite you to review the position requirements and apply today if your skills match our needs.  
ReqRoute, Inc is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, disability, military status, national origin or any other characteristic protected under federal, state, or applicable local law. (www.reqroute.com)

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