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Call Center Representative

Earth City, MO
Full Job Description
Customer Support Representative
Full Time

Due to our expansive growth, we are seeking Customer Service Associates who are looking for an opportunity to join a dynamic Company with excellent room for growth and the ability to receive performance based incentives.

PURPOSE: Providing technical assistance and support via inbound phone calls to Provider Solutions’ internal/external clients trading partners and vendors who are utilizing products under close supervision. In this role, you will answer
 calls in an efficient, courteous and accurate manner, while assessing customer needs and offering solutions. Ideal candidates should demonstrate the desire to make the customers experience superior.

GENERAL REQUIREMENTS

Likes talking on the phone.

Motivated to improve their life.

Likes working in a team with others.

Ability to work in fast paced dynamic environment.

Open to coaching, adaptable and willing to try new approaches.

ESSENTIAL FUNCTIONS:
1. Answering a high volume of inbound technical phone calls.

2. Troubleshooting diagnosing and resolving technical issues with high First Contact Resolution rates (FCR).

3. Following established policies procedures processes and workflows to ensure appropriate resolution of issues of limited scope.

4. Documenting all issues comments and resolutions in appropriate software system applications.
5. Bilingual (Spanish / English a plus)

QUALIFICATIONS:
Education: High school diploma GED Certificate or equivalency. Associates or Bachelor’s degree in Healthcare Management preferred.


Experience: Minimum of two years’ experience in customer service. Understanding of the insurance industry electronic claims medical office knowledge and/or coding/billing preferred.

Technical Competencies:

Proficient in computer skills including typing navigating Windows-based platforms and utilizing Microsoft Office applications.
Strong customer service and quality orientation.
Excellent problem solving skills.
Behavioral Competencies:

Excellent verbal communication and written documentation skills
Strong customer service skills.

please send resume to neeraj@reqroute.com
Companies across U.S. have engaged ReqRoute, Inc to deliver skilled, dedicated IT professionals. Recruiting is our passion and we support Fortune 1000 companies with their hiring needs. We always seek to deliver competitive and sought-after career opportunities to our potential consultants and employees. We invite you to review the position requirements and apply today if your skills match our needs.  
 
ReqRoute, Inc is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, disability, military status, national origin or any other characteristic protected under federal, state, or applicable local law. (www.reqroute.com)

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