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Call Center Agents

Earth City, MO
Job Title – Call Center Agents
Mode of interview: Phone
Location: Earth City, MO
Laptop will be provided
 
ESSENTIAL FUNCTIONS:
  • Answering a high volume of inbound technical phone calls.
  • Troubleshooting diagnosing and resolving technical issues with high First Contact Resolution rates (FCR).
  • Following established policies procedures processes and workflows to ensure appropriate resolution of issues of limited scope.
  • Documenting all issues comments and resolutions in appropriate software system applications.
  • Bilingual (Spanish / English a plus)
QUALIFICATIONS:
  • Education: High school diploma GED Certificate or equivalency. 
  • Experience: Minimum of two years’ experience in customer service. 
Technical Competencies:
  • Proficient in computer skills including typing navigating Windows-based platforms and utilizing Microsoft Office applications.
  • Strong customer service and quality orientation.
  • Excellent problem solving skills.
  • Behavioral Competencies:
  • Excellent verbal communication and written documentation skills
  • Strong customer service skills.
  • Ability to work in a fast-paced team environment with excellent organizational skills.
Benefits
  • Medical/Dental
  • Paid time off plans
  • About 9 paid company-holidays annually (varies slightly year to year)
  • Monday – Friday schedule/No weekend hours
  • Phones close at 6:00pm CST/No late hours
                                      
You can send your updated resume to harinder@reqroute.com
 
 
Thanks & Regards,
Harry
Technical Recruiter
Reqroute, Inc
Recruiting solutions for the digital world
Companies across U.S. have engaged ReqRoute, Inc to deliver skilled, dedicated IT professionals. Recruiting is our passion and we support Fortune 1000 companies with their hiring needs. We always seek to deliver competitive and sought-after career opportunities to our potential consultants and employees. We invite you to review the position requirements and apply today if your skills match our needs.  
 
ReqRoute, Inc is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, disability, military status, national origin or any other characteristic protected under federal, state, or applicable local law. (www.reqroute.com)

 

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