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Troubleshooting CSR

Earth City, MO

Role: Troubleshooting CSR
Location: Earth City, MO
Duration: Fulltime

Hiring process:   Phone Interview
Onboarding process: Paperwork + BGC+ DT

Job Description

1. Answering a high volume of inbound technical phone calls.

2. Troubleshooting diagnosing and resolving technical issues with high First Contact Resolution rates (FCR).

3. Following established policies procedures processes and workflows to ensure appropriate resolution of issues of limited scope.

4. Documenting all issues comments and resolutions in appropriate software system applications.
5. Bilingual (Spanish / English a plus)


Rahul Yadav
(408) 560-3956
http://reqroute.catsone.com/careers/index.php (Click to see MOST Current Openings)

Companies across U.S. have engaged ReqRoute, Inc to deliver skilled, dedicated IT professionals. Recruiting is our passion and we support Fortune 1000 companies with their hiring needs. We always seek to deliver competitive and sought-after career opportunities to our potential consultants and employees. We invite you to review the position requirements and apply today if your skills match our needs.  
ReqRoute, Inc is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, disability, military status, national origin or any other characteristic protected under federal, state, or applicable local law. (www.reqroute.com)


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