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Service Desk Analyst Bilingual

Tampa, FL
Role: Service Desk Analyst
Duration: 9+ Months
Location: Tampa, FL/ Phoenix, AZ/Dallas, TX/NJ
Hiring process:  WebX/Phone Interview
 Onboarding process: Paperwork + BGC+ DT
Note: Virtual Work(100% Remote), Laptop Will Be Provided By Company For Work. 

Job Role        
•           First point of contact for customers to support Patients, Sites and Sponsors who are aligned to customers’ clinical trials
•           Recording, classifying, matching, routing, resolving (unless assigned to other support groups) and closing incidents for transactions via calls and emails on the ticketing system
•           Monitor and track incidents
•           Action Service Requests
•           Provide customer updates as required
Essential Qualification        
•           Fluent in English Language
•           Spoken, written skill in Spanish/ French/ German/ Mandarin/ Portuguese/ Korean will be a plus
•           Background in Technical Support / Service Desk
•           Good Analytical Skills
•           Knowledge in Life Sciences/Medical Field/Clinical Trial is an advantage but not required.
•           Previous work experience with medical devices and or mobile devices
•           Preferably, a graduate of Life Science/ IT background
•           Candidate must have excellent communication and customer service skills
•           Should be ready to work in shifts

Rahul Yadav
(408) 560-3956
http://reqroute.catsone.com/careers/index.php (Click to see MOST Current Openings)
Companies across U.S. have engaged ReqRoute, Inc to deliver skilled, dedicated IT professionals. Recruiting is our passion and we support Fortune 1000 companies with their hiring needs. We always seek to deliver competitive and sought-after career opportunities to our potential consultants and employees. We invite you to review the position requirements and apply today if your skills match our needs.  
ReqRoute, Inc is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, disability, military status, national origin or any other characteristic protected under federal, state, or applicable local law. (www.reqroute.com)


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