Role: Call Center
Location: Amarillo, TX
Duration: 11+ Months
Rate: $12/hr on w2

 

Hiring process: Online Assessment/Webx Interview

 

Onboarding process: Paperwork + BGC+ DT
 Note: Virtual Work(100% Remote), Laptop Will Be Provided By Company For Work. 

 

 

High speed Internet (mandatory)Basic computer navigation

Open to shifts/schedules

Work from home

Pay rate of $12/hr

 

Agent Voice Processes (Provider Services):

 

•        Handle calls for Providers and Payers for benefit queries, open claims for updating Provider Records. In addition, also resolve inquiries from other departments/ claimants regarding the incomplete,

underpaid claims and perform activities in accordance with the status of the claim like reprocessing, appeal details etc.

Administer annual re-enrollment premium billing, cash verification, and perform other related work as required.

 

•        Provide highest level of customer satisfaction

 

•        Strive to understand and resolve issues/queries at the first instance

 

•       Efficiently Process pre-defined number of claims / enrollments as assigned with highest level of accuracy as agreed upon by the client

 

•       Supporting the team to achieve the SLA and TAT associated

 

•       Delivering the quality metrics as defined by Customers.

 

•       Make and Answer calls to and from customers/end users based on agreed time frames

 

•       Transfer calls involving next level of service to the appropriate department as per the given guidelines

 

 

 

 

Regards,

Rahul Yadav
(408) 560-3956
rahul@reqroute.com
http://reqroute.catsone.com/careers/index.php (Click to see MOST Current Openings)

Companies across U.S. have engaged ReqRoute, Inc to deliver skilled, dedicated IT professionals. Recruiting is our passion and we support Fortune 1000 companies with their hiring needs. We always seek to deliver competitive and sought-after career opportunities to our potential consultants and employees. We invite you to review the position requirements and apply today if your skills match our needs.  
 
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